Appointment Management System

Credential

Demo: superadmin@kodevite.com

Password: 123456

📋 Project Overview

Appointment Management System is a production-ready, multi-tenant healthcare appointment booking platform designed for dental clinics, medical facilities, and healthcare providers. It streamlines patient appointment scheduling, doctor availability management, payment processing, and patient record management with a modern, intuitive interface.

The platform provides real-time availability checking, automated notifications, comprehensive reporting, and seamless payment integration to deliver an exceptional experience for both healthcare providers and patients.

🎯 Key Objectives

• Effortless Booking: Real-time slot availability with instant confirmation
• Multi-tenant Support: Support multiple clinics/hospitals from a single installation
• Patient Management: Comprehensive medical records and appointment history
• Doctor Scheduling: Flexible scheduling with holidays, breaks, and exceptions
• Payment Processing: Integrated payment gateway with invoice generation
• Multi-channel Notifications: Email, SMS, and WhatsApp reminders
• Analytics & Reporting: Detailed reports on appointments, revenue, and patient demographics
• REST API: Complete API for mobile apps and third-party integrations

✨ Features

📅 Appointment Management

• Real-time Booking System:

  • Live slot availability checking
  • Guest and authenticated user booking
  • First-time visit tracking
  • Special request notes
  • Document attachments (X-rays, medical records)
  • Unique appointment numbers (APT-YYYYMMDD-XXXXXX)

• Appointment Workflow:

  • Status tracking: pending → confirmed → completed
  • Cancellation with configurable lead times
  • Rescheduling with history tracking
  • No-show marking
  • Waitlist queue management
  • Priority scheduling for VIP patients

• Automated Reminders:

  • 24-hour reminder
  • 3-hour reminder
  • 1-hour reminder
  • Multi-channel delivery (Email, SMS, WhatsApp)

👨‍⚕️ Doctor Management

• Doctor Profiles:

  • Multilingual support (English + Bengali)
  • Specialization and qualifications
  • Professional bio and credentials
  • Contact information
  • Photo/avatar upload

• Service Offerings:

  • Multiple services per doctor
  • Custom pricing per service
  • Custom duration per service
  • Deposit/down payment support
  • Service contraindications and requirements

• Schedule Configuration:

  • Weekly working hours (day-specific)
  • Multiple time slots per day
  • Break time support
  • Slot duration customization
  • Max appointments per slot
  • Buffer time between appointments

• Availability Management:

  • Lead time configuration (minimum booking notice)
  • Maximum advance booking days
  • Daily appointment limits
  • Schedule exceptions (holidays, leave, special hours)
  • Emergency availability toggle

👥 Patient Management

• Patient Profiles:

  • Unique patient numbers (PAT-YYYYMMDD-XXXXXX)
  • Personal and contact information
  • Medical history tracking
  • Blood group and allergies
  • Current medications
  • Emergency contact details
  • Insurance information

• Patient Features:

  • VIP patient designation
  • Consent management (photos, testimonials)
  • Appointment history
  • Document storage
  • Payment history
  • Multilingual names support

💳 Payment Processing

• Payment Gateway Integration:

  • SSLCommerz (Bangladesh) integration
  • Card payments (Visa, MasterCard, Amex)
  • Mobile banking (bKash, Nagad, Rocket)
  • Internet banking
  • Cash and cheque tracking

• Payment Features:

  • Deposit/down payment support
  • Refund management
  • Automatic invoice generation (INV-YYYYMMDD-XXXXXX)
  • PDF invoice download
  • Transaction tracking
  • Payment status verification
  • Gateway callback handling

📊 Reporting & Analytics

• Appointment Reports:

  • Date range filtering
  • Doctor-wise reports
  • Status-based filtering
  • Export to CSV/PDF
  • Appointment trends

• Revenue Reports:

  • Payment method breakdown
  • Doctor performance metrics
  • Date range analysis
  • Revenue trends
  • Outstanding payments

• Patient Reports:

  • Demographics analysis
  • Patient loyalty metrics
  • First-time vs returning patients
  • Patient growth trends

🔔 Notification System

• Multi-channel Delivery:

  • Email notifications
  • SMS alerts
  • WhatsApp messages
  • In-app notifications

• Notification Types:

  • Appointment confirmations
  • Appointment reminders
  • Cancellation notifications
  • Payment receipts
  • Waitlist alerts
  • Welcome messages

• Notification Preferences:

  • User-configurable channels
  • Template customization
  • Delivery tracking
  • Retry mechanism

🖼️ Content Management

• Gallery Management:

  • Before/after case studies
  • Video support with thumbnails
  • Watermarking capability
  • Patient consent tracking
  • Service categorization
  • Featured content selection

• Blog Platform:

  • SEO-optimized articles
  • Categories and tags
  • Featured images
  • Reading time calculation
  • View count tracking
  • Draft/publish workflow

• Testimonials:

  • Star ratings (1-5)
  • Video testimonials
  • Patient privacy controls
  • Approval workflow
  • Featured testimonials

• FAQ System:

  • Category organization
  • Search functionality
  • Helpful feedback tracking
  • View count analytics

🔐 Authentication & Authorization

• Authentication Methods:

  • Email/password login
  • Two-factor authentication (2FA)
  • Email verification
  • Phone verification
  • Password reset
  • Session management

• Role-based Access Control:

  • Admin: Full system access
  • Doctor: Own schedule and appointments
  • Staff: Support and limited admin
  • Patient: Personal appointments and records

• API Authentication:

  • Laravel Sanctum token-based auth
  • Multi-device support
  • Token revocation
  • Logout all devices

🌐 Multi-tenant Architecture

• Hospital/Clinic Management:

  • Multiple facilities support
  • Custom branding per facility
  • Logo and favicon upload
  • Color scheme customization
  • Timezone configuration
  • Language preferences

• Facility Configuration:

  • Contact details (phone, WhatsApp, emergency)
  • Location with Google Maps
  • Operating hours
  • Capacity limits
  • Currency settings

🌍 Multilingual Support

• Languages: English, Bengali (expandable)
• Features:
  • Database-driven translations
  • User language preferences
  • Locale switching
  • Fallback language support
  • Model field translations

🔌 REST API

• Complete API Coverage:

  • 100+ API endpoints
  • RESTful architecture
  • JSON responses
  • Pagination support
  • Relationship eager loading
  • Error handling

• API Categories:

  • Authentication & user management
  • Appointment booking & management
  • Doctor availability
  • Service catalog
  • Payment processing
  • Gallery & testimonials
  • Blog & FAQs
  • Hospital information

⚙️ Administrative Features

• Settings Management:

  • General settings
  • Booking rules configuration
  • Appearance customization
  • Notification templates
  • Payment gateway settings
  • Email/SMS configuration

• Activity Logging:

  • Comprehensive audit trail
  • User action tracking
  • IP and user agent logging
  • Change history
  • Batch operation tracking

• System Management:

  • Database backup (Spatie Backup)
  • Translation management
  • Contact form submissions
  • User management
  • Permission management

🛠️ Technology Stack

Backend

Frontend

Integrations & Services

Infrastructure

• Queue System: Database-backed job queue
• Cache: Redis/Database cache
• Session: Database sessions for horizontal scaling
• File Storage: Local/S3 compatible storage
• Docker: Laravel Sail containerization

📊 Project Statistics

🔒 Security Features

• Authentication Security:

  • Password hashing (bcrypt, 12 rounds)
  • Two-factor authentication
  • Rate limiting on login attempts
  • Session management

• Application Security:

  • CSRF protection (Laravel default)
  • SQL injection prevention (Eloquent ORM)
  • XSS protection (Blade escaping)
  • Permission-based authorization
  • Secure API token management

• Data Security:

  • HTTPS enforcement in production
  • Encrypted sensitive data
  • Secure payment processing
  • Activity logging and audit trails

🎯 Use Cases

For Dental Clinics

• Patient appointment scheduling
• Treatment planning and tracking
• Before/after case documentation
• Patient testimonial collection
• Multi-dentist practices

For Medical Facilities

• Multi-specialty scheduling
• Doctor availability management
• Patient record management
• Insurance tracking
• Revenue analysis

For Healthcare Administrators

• Comprehensive reporting
• Revenue tracking
• Patient demographics
• Doctor performance metrics
• Facility management

🌟 Key Differentiators

1. Multi-tenant Architecture - Support multiple facilities from single installation
2. Real-time Availability - Live slot checking with conflict prevention
3. Flexible Scheduling - Complex schedules with breaks, holidays, and exceptions
4. Payment Integration - Native SSLCommerz integration with refund support
5. Multi-channel Notifications - Email + SMS + WhatsApp delivery
6. Comprehensive API - 100+ endpoints for mobile/third-party integration
7. Multilingual Support - English + Bengali (easily expandable)
8. Activity Logging - Complete audit trail for compliance
9. Advanced Reporting - Detailed analytics with CSV/PDF export
10. Modern Stack - Laravel 12, PHP 8.4, PostgreSQL, Tailwind 4

📞 Support & Contact

Developed by: Kodevite Project: Appointment Management System Framework: Laravel 12 with PostgreSQL Website: https://kodevite.com

For support, feature requests, or custom development:

• Email: info@kodevite.com
• Website: https://kodevite.com

📄 License

License information to be added based on project requirements

🙏 Acknowledgments

Built with modern technologies:

• Laravel - The PHP Framework
• Tailwind CSS - Utility-first CSS
• Alpine.js - Lightweight JavaScript
• Spatie Packages - Laravel ecosystem tools
• Pest PHP - Testing framework